kommu is a community of real people sharing real homes. Not a rental marketplace. Not a hotel booking site. A place where trust makes travel possible. These guidelines exist so everyone knows what to expect — as a guest, as a host, and as a member of this community. They apply everywhere kommu operates: in the app, in messages, in homes, and in any kommu community spaces. Violations of these guidelines may result in warnings, listing suspension, or account removal.
Be honest. Your profile, your listing, your messages — keep them accurate and current. Misrepresentation erodes the trust that makes kommu work.
Be respectful. Treat every kommu member the way you’d want to be treated in your own home. We don’t tolerate discrimination based on race, color, ethnicity, national origin, religion, sex, gender, gender identity, sexual orientation, age, disability, familial status, or any other characteristic protected by law.
Communicate. Home sharing works when people talk to each other. Respond to messages promptly. If plans change, say so early. When in doubt, over-communicate.
Keep it on kommu. All bookings, payments, and stay coordination happen on the platform. Arranging stays off-platform puts everyone at risk and voids all protections.
Respect privacy. Don’t share anyone’s personal information, home address, or access codes outside the platform. Don’t contact members through personal channels without mutual consent.
Treat the home better than your own. This is someone’s real home — their personal space, their belongings, their life. Act accordingly.
Read the house guide. Every host puts effort into explaining how their home works. Read it before you arrive. Follow it during your stay.
Report issues immediately. If something breaks, spills, or goes wrong — tell the host and contact kommu right away. Accidents happen. Hiding damage is a serious violation.
Respect check-in and check-out times. Arrive and leave when you said you would. If you need a change, ask at least 48 hours in advance.
Stay out of private spaces. If a drawer, closet, or room is marked as private, it’s off limits. Don’t use personal items (razors, toiletries, electronics) unless the host has explicitly made them available.
Disclose your full party. Tell the host about everyone staying — including pets. Don’t bring overnight guests or host gatherings without the host’s express permission.
Leave it clean. Take out trash. Run the dishwasher. Strip the beds if asked. Leave the home in the condition you found it (or better).
Represent your home accurately. Your photos, description, and amenity list should match reality. If something changes (construction, broken appliance, seasonal conditions), update your listing or tell the guest before they book.
Prepare your home. Clean it. Stock the basics (toilet paper, hand soap, clean towels). Make sure everything a guest needs is working.
Provide clear access instructions. Give your guest everything they need to get in the door — address, parking info, lockbox code, Wi-Fi password. Send it at least 24 hours before check-in.
Respond to messages. When a guest reaches out — especially about an upcoming stay — respond within 24 hours. If you receive a Stay Proposal, respond within 48 hours.
Respect guest privacy. Disconnect or disable indoor cameras during the stay. Don’t enter the home unannounced. If you need to come by, give advance notice and get the guest’s consent.
Secure firearms and weapons. All firearms must be unloaded and stored in a locked container inaccessible to guests. Ammunition should be stored separately.
Price honestly. kommu is for cost recovery, not profit. Your nightly rate should reflect your actual housing costs — rent/mortgage, utilities, HOA. If we ask for documentation, provide it.
Every kommu home must have: working smoke detectors and carbon monoxide alarms, at least one accessible fire extinguisher, clear and unobstructed entry and exit paths, and no exposed hazardous materials, illicit substances, or biohazards.
Hosts must carry active homeowners or renters insurance.
Pets require host permission. Always disclose your pet before booking and wait for explicit approval. Share your pet’s breed, size, and behavior.
Service animals are welcome. Hosts may not decline a booking solely because a guest has a service animal (a dog or miniature horse trained to perform tasks for a person with a disability). Guests must disclose service animals when booking. The animal must be housebroken and under the guest’s control at all times.
Emotional support animals follow pet rules. ESAs are not service animals under federal law and require host approval like any other pet.
Pet damage is the guest’s responsibility. Damage caused by any animal (except service animals) is not covered by kommu’s damage protection. The guest is financially responsible.
Minor issues (miscommunication, small inconvenience): We help mediate between host and guest.
First verified violation (missed check-out, unreported minor damage, unresponsive to messages): Formal warning. Account flagged.
Serious violation (property damage, discrimination, safety hazard, off-platform booking): Listing or account suspended pending investigation.
Major violation (fraud, harassment, illegal activity, endangering safety): Immediate account suspension. Possible permanent removal.
We investigate every report. Both sides get heard. But kommu’s decision is final.
kommu works because people trust each other enough to share their homes. Every member who follows these guidelines strengthens that trust. Every member who doesn’t weakens it for everyone.
Be the kind of guest you’d want in your home. Be the kind of host you’d want to stay with.
Questions? Contact us at support@gokommu.com or through the app.
This page is a plain-language summary of our community standards. The full Terms of Service is the governing document.