Trust and safety
Our policies
kommu is built on trust between people, their homes, and the communities they share. These policies explain what everyone can expect before, during, and after a stay.
Start here
Community guidelines
The ground rules for sharing real homes with care — for guests, hosts, swaps, and pet-sits.
Cancellation policy
Grace periods, fees, exceptions, and what happens when plans change.
Read the policy →Damage protection
How stays are screened, what protection covers, and how to report damage.
Read the policy →Plain-language guidance for the kommu community.
